Benefit from greater predictability of SAP maintenance and support costs for your systems.
Guarantee improved performance and productivity for your IT department and your business
Benefit from the best in functional and technical expertise
Gain agility
Benefit from greater predictability of SAP maintenance and support costs for your systems.
Guarantee improved performance and productivity for your IT department and your business
Benefit from the best in functional and technical expertise
Gain agility
Daily user assistance
We provide you with all the resources your users need to get to grips with your SAP solutions.
Our team is made up of a variety of profiles, all experts in their field, to cover all your requests during office hours on SAP modules (accounting, finance, purchasing, sales…).
We offer a subscription package that gives you access to a range of on-demand services. Pricing is adapted to your consumption. So you only pay for what you actually use.
While SAP is responsible for the maintenance of our new Cloud solutions, they still require a certain amount of follow-up. Our team provides this support for you, as well as all the technical monitoring and recommendation phases.
CSME clients
of CSME clients deployed by another service provider
clients requests handled per year
hours spent per year
Please note:
Conseils-Plus provides all its clients with a reversibility plan, and undertakes to provide the future maintenance provider with:
Your SAP editor maintenance license includes the option of running one of the following services each year, in addition to the weekly Early Watch:
Conseils-Plus offers you a subscription which gives you on-demand access to our Center of Service, Maintenance and Expertise, including:
Support for your business context and the specific features of your SAP S/4HANA ERP system
Integration of your system into our support solution
Unlimited access to the ticketing portal, enabling you to manage and track your requests
Service reversibility: your data belongs to you, and you can retrieve it at the end of our service.
Monthly service reports
This subscription is complemented by 2 types of credit:
Depending on the work to be carried out, you pay only for the time spent.
And for complete transparency, you receive a monthly detailed report enabling you to track the evolution of your maintenance budget, so that you can adjust it to suit your needs.
You can report any incident directly via our support portal. Our Support and Maintenance Center is immediately informed and handles your request as quickly as possible. You can then follow the progress of your request directly on the portal.
If you have a Cloud solution, SAP takes care of the maintenance of your systems. Every 3 months, your ERP is automatically updated. If you have subscribed to our support and maintenance offer, we’ll send you a summary of the latest version upgrades.
If you have an On-Premise solution, updates and patches are supplied by SAP via OSS notes. It is up to you to deploy them on your ERP.
We make every effort to provide a solution or correction as quickly as possible. At Conseils-Plus, our team is committed to handling your requests within a maximum of 4 hours. At the time of your request, you assess the degree of priority of your request according to 4 levels.
We set up SAP training sessions at your premises to help you get the most out of your SAP ERP. We also provide you with access to a set of quick-start tools.
SAP is contractually committed to ensuring that the Cloud ERP solutions are available 99.9% of the time. In the case of an incident, a Business Recovery Plan (BRP) ensures that the system is back up and running within 2 hours.
If you have chosen an On-Premise solution, you manage your own data backup and recovery plan in the event of a problem.
The community.sap.com web site enables users and experts to exchange views on SAP issues. Another community is USF – Association des Utilisateurs SAP francophones, which organizes events on a regular basis.
Just contact our Support and Maintenance Center. This way, you will benefit from:
Our experts will work with you to define which SAP ERP solution is best suited to your needs, and give you a free personalized demonstration!
Free Demonstration
Personalized Demonstration
Demonstration performed by experts
